Terms and Conditions of Service A C Old Tree Care Specialists Ltd
The Contractor – the person or business undertaking the works & The Client – the person or
business instructing the works (and in so doing, and accepting the quote, agrees to / accepts the
following terms and conditions.)
1) ‘Notice of the Right to Cancel’ – the client has a min. 7 days to cancel the contract (in writing)
from acceptance date.
2) This quotation/estimate is valid for 90 days and takes into account any ‘value’, monetary or
otherwise, the arisings may have unless stated otherwise.
3) All works will be in accordance with the current British Standard 3998 ‘Tree Work
Recommendations’ where possible unless specified otherwise. Dimensions specified are
approximate and, wherever possible, will be to the nearest appropriate pruning point.
4) In the event of a variation to the quotation as a result of:
a. Amendments to works required prior to arriving on site, or b. Changes in site /
ground conditions since the original visit, or c. Additional works requested /
required whilst on site
the quotation will be revised accordingly, either electronically in advance or in a hand written
on the day of work, with agreed amendments signed by the contractor and the client.
5) All arisings (inc. twigs / branches / woodchips / logs / trunks / foliage etc) will be removed
from site and become the property of the contractor unless specifically stated otherwise in
6) On completion of the works, an invoice will be raised and payment is required within 30 days
(unsatisfactory completed jobs MUST be immediately notified, in writing / by email, to the
contractor or within a minimum period of 24/36/48 hours.)
7) Following written/verbal instructions from the client, the contractor will check with the Local
Planning Authority (LPA):
a. Whether the tree(s) are the subject of a Tree Preservation Order
b. Whether the trees are located within a Conservation Area
The contractor will also consider whether a Felling Licence is required from the Forestry
Commission (FC) or if any other permissions / consultations are required, i.e. Natural
England / Environment Agency. NB Please note, if the contractor undertakes the necessary
LPA application / notification an appropriate administrative charge of £35 will / may be
incurred. Similarly a charge may be incurred for obtainment of a FC felling licence.
8) Where works are proposed to third party trees, i.e. ‘neighbours trees’, the contractor will
require written confirmation from the tree owner (‘the neighbours’) that the works are
agreed and where necessary, that access is permitted. If works only apply to overhanging
branches that can be pruned from within the client’s property then permission is not
required but the neighbour should be advised where practicable (please also see 7. above as
this may also apply.)
9) The contractor has £10 million Public Liability Insurance and a copy of the certificate is
available on request. The contractor will operate in accordance with good industry practice,
their Health & Safety Policy and Procedures and undertake Site Specific Risk Assessments
(the outcomes of which may place constraints on the site whilst works are in progress, i.e.
the client can’t access their shed without prior agreement from ground staff.)
10) The site will be left generally ‘clean, tidy and safe’ but because of the very nature of the
works including the production of wood dust, chainsaw / wood chippings / twigs / leaves and
needles etc. and the traversing of site personnel it will not be as it was prior to
commencement of works.
11) If the works spread over multiple days, the site will be left appropriately and safe and as
agreed with the client beforehand
12) The contractor will undertake the works as scheduled but is aware of / may be constrained
by ecological and wildlife legislation including:
a. Wildlife and Countryside Act 1981
b. Countryside and Rights of Way Act 2000
c. Conservation of Habitats and Species Regs. 2012 (amendment)
This legislation requires the contractor to assess the impact of the works which may result in
works being delayed as a result of nesting birds, roosting bats or similar being present.